Player Privacy Policy
This Privacy Policy explains how Candyland Casino collects, uses and protects the personal information we hold about you. We take your privacy seriously and set out here what data we collect when you use our services, why we use it and how you can exercise your rights. This page applies to visitors and account holders using our platform in the United Kingdom.
Types of data we collect
We collect a range of information to provide and secure your account, process transactions and improve our services. Broad categories include personal data, technical data and transactional data.
Personal data
Personal data includes information you provide when registering and verifying your account, such as name, date of birth, contact details, postal address and identity documents. We also process account credentials and verification records required to meet our onboarding and safety checks.
Technical data
Technical data is information collected automatically when you visit our site or use our apps. This covers IP address, device identifiers, browser type, operating system, pages viewed, session timestamps and other diagnostic data used to maintain service performance and security.
Transactional data
Transactional data covers deposits, withdrawals, payment method details, play history, bets and account balance movements. We store limited payment details necessary to process and reconcile transactions, subject to applicable payment provider rules and PCI requirements.
How we use your information
We use data to operate your account, process payments, detect and prevent fraud, fulfil legal and regulatory obligations, provide customer support and improve our services. Where appropriate we rely on lawful bases such as contract performance, legal compliance and legitimate interests, including security and fraud prevention.
Data protection and storage
We store personal information securely and limit access to authorised personnel and service providers. Technical and organisational measures are in place to protect data from unauthorised access, loss or misuse. Retention periods vary depending on the purpose for which the data was collected and any legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember preferences, analyse usage and deliver personalised content. You can manage cookie settings through your browser and, where available, via our cookie control tools. Certain features may be limited if you disable cookies.
Information sharing and third parties
We share data with service providers who support our operations, including payment processors, identity verification and fraud prevention vendors, analytics providers and legal advisers. We require third parties to process data in accordance with our instructions and applicable data protection standards. We may also disclose information where required by law or to protect our rights and property.
Your rights
You have rights to access, correct and request deletion of your personal data, to restrict or object to certain processing, and to request data portability where applicable. You may also withdraw consent at any time when processing is based on consent, without affecting processing carried out prior to withdrawal.
Access, correction and deletion
To exercise your rights or update your details, contact our support team. We will respond in line with applicable law and provide information on any steps we take. Where deletion is requested, we will remove data unless retention is required for legal or legitimate business reasons.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. For questions or to make a request, contact [email protected].