Need a hand? Our support team is ready to help with registration, login, withdrawals, payment methods, bonus balance and free spins, plus account-related issues, technical concerns or general feedback. Live chat gives the quickest replies; email and phone support are available for detailed enquiries and verification help. We can also assist with featured games, live casino questions and active promotions, and our agents handle verification and payout queries securely.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0218 |
| Working hours | Mon-Fri, 09:00-20:00; Sat-Sun, 10:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line, your account username and up-to-date contact details to avoid delays. We aim to respond promptly and may ask for additional information to verify your request.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests are often handled the same day, while complex cases such as payment investigations or KYC reviews may take longer depending on their nature and required checks. We will keep you updated and provide an estimated timeline when a case needs extra time.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to improve the site - from game selection to payments and support. Every message is read and reviewed by our team, and insights are used to enhance features and user experience. Send thoughts via the in-site feedback form or email [email protected]; your input helps us make the site better for everyone.