Candyland Casino Terms of Use

This page sets out the rules that govern your use of our platform and the relationship between you and us. It explains your responsibilities as an account holder, the standards we expect for acceptable use, how promotions and payments are handled, and how we manage disputes and changes to these terms. By using the site you agree to comply with these terms and any additional conditions that apply to specific services.

Account responsibilities

You are responsible for keeping your account details accurate and up to date, including contact information and payment details. Keep your login credentials secure and do not share your account with others. We may suspend or close accounts where we suspect unauthorised access, fraud, collusion, bonus abuse or other misuse. You must notify us immediately if you believe your account has been compromised.

Eligibility requirements

To register you must meet any eligibility criteria displayed during sign-up, including minimum age and any location-based restrictions. You must not open an account if your local laws prohibit participation. We may require identity and address verification before allowing play or processing withdrawals. If verification is not completed when requested, we may restrict account access and withhold transactions until checks are satisfied.

Acceptable platform use

Your use of the platform must be lawful and in line with these terms. Prohibited activity includes use of bots or automated systems, multi-accounting, chargebacks, laundering funds, collusion with other players, and exploiting technical errors. We reserve the right to investigate suspicious behaviour and to suspend accounts, void bets or confiscate funds when there is evidence of rule breaches.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these general conditions. Bonuses may carry wagering requirements, maximum bet limits, game restrictions and expiry periods. Bonus funds are not withdrawable until any applicable conditions have been satisfied. We may cancel, amend or withdraw promotions where we reasonably suspect abuse or error.

Deposits and withdrawals

Payment options available to you are shown in the cashier. We may require additional documentation before processing withdrawals to comply with anti-money laundering, fraud prevention and payment provider requirements. Withdrawals may be subject to limits and checks; processing times and fees depend on the chosen method. We reserve the right to delay or withhold payments pending verification or investigation.

Dispute resolution

If you have a complaint please contact our support team so we can attempt to resolve it. We will acknowledge and investigate disputes and provide a response. If we cannot reach agreement, you may be able to refer the matter to an independent dispute resolution service where applicable. Use of the platform does not affect your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. When material changes are made we will notify you by the contact details on your account or by prominent notice on the site. Continued use of the platform after notice constitutes acceptance of the revised terms. If you do not accept changes you should stop using the service and close your account in line with the account closure process.