Responsible Gambling

We are committed to safe and controlled play. Our goal is to make sure you can enjoy gambling in a way that suits your life and budget. We provide clear tools, practical limits and access to support so players can stay in control. If you ever need help, we encourage you to use the options below or contact trained organisations for advice.

Player protection principles

We put player safety first by promoting responsible play, preventing underage gambling and monitoring accounts for signs of risk. We use fair, transparent processes when asking for identification or when restricting access. Our measures are designed to balance enjoyment with protection and to act quickly if a problem is identified.

Activity-control tools

You can manage your activity directly from your account. Available tools include deposit limits, session timers, cool-off periods and permanent self-exclusion. These controls are applied immediately or after a short delay as stated in your account settings.

Deposit and loss controls

Set daily, weekly and monthly deposit limits to match your budget. You can also set loss limits to cap how much you can lose over a chosen period. Limits can be raised, but increases usually take effect after 24 hours to prevent impulsive changes.

Time controls

Use session limits and reality checks to manage time spent gambling. You can set session lengths or enable automatic reminders every 30 or 60 minutes. For short breaks choose a cool-off period from a few hours up to 30 days.

Self-exclusion

If you need a longer break, self-exclusion is available for periods from six months up to a permanent exclusion. Self-exclusion blocks access to your account, removes marketing contact and, where applicable, we will help you register with national self-exclusion schemes.

Signs of problematic behaviour

Look out for changes such as chasing losses, spending more than planned, borrowing to gamble, neglecting responsibilities or hiding activity. If you or someone you know shows these signs, consider using limits, taking a break or seeking external support.

Tips for maintaining control

Practical steps include setting firm deposit and time limits, using reality checks, keeping gambling as a leisure activity rather than income, avoiding gambling when stressed or intoxicated, and not borrowing money to play. Regularly review your activity and adjust limits as needed.

Professional help and support organisations

If you need support, trained organisations are available. In the UK see GamCare, BeGambleAware, Gamblers Anonymous and GAMSTOP for self-exclusion. These services offer confidential advice, helplines and treatment options. If you prefer, speak to our support team and we will point you to appropriate resources.